General Directorate of Taxes (DGI) Study Reveals High Satisfaction Rates Among Businesses
The General Directorate of Taxes (DGI) has published a field study revealing that 81.7% of large enterprises and 93.4% of medium-sized enterprises are generally satisfied with the services provided by the tax administration.
Methodology
The survey was conducted among a sample of 962 companies, including 575 large enterprises and 387 medium-sized ones, mainly located in the Greater Tunis area. The majority of these companies have been in operation for over ten years.
Key Findings
According to the results:
- 85.5% of large enterprises praise the quality of direct communication with the DGI
- 84.7% appreciate the respect for professional secrecy
- 83.1% recognize the competence of agents during tax audits On the other hand, medium-sized enterprises have even higher satisfaction rates, with:
- 88.1% praising the quality of direct communication with the DGI
- 80.6% appreciating the respect for professional secrecy
- 87.6% recognizing the competence of agents during tax audits
Services Used
The study specifies that:
- 69.6% of large enterprises and 61% of medium-sized enterprises use the DGI's services for filing declarations and annexes
Contrasting with Previous Analyses
These figures contrast with several analyses published in recent years. For example:
- The Tunisian Institute of Strategic Studies (ITES) estimated in 2019 that the state loses 5.45 billion dinars in tax revenue each year due to the parallel economy
- The Al Bawsala NGO estimated in 2022 that tax evasion losses amount to 25 billion dinars, or 43.3% of the state budget
- The ITES also highlighted in its July 2022 dashboard that the average tax pressure between 2011 and 2020 exceeded 22%, reaching 25% in 2022, one of the highest levels in Africa and among Tunisia's direct competitors This situation is believed to be one of the factors exacerbating tax evasion.
