Ooredoo Tunisie Confirms its Leadership in Customer Experience
Ooredoo Tunisie has once again confirmed its leadership in customer experience by being elected Customer Service of the Year 2026, for the seventh consecutive year. This prestigious distinction rewards the operator's constant commitment to placing the customer at the heart of its strategy, through an approach based on listening, proximity, and operational excellence.
During this edition, Ooredoo distinguished itself in three major categories:
- Mobile and fixed telephone services
- Internet access services
- Telecommunication solutions dedicated to businesses This cross-sectional recognition illustrates the consistency and solidity of the customer relationship model deployed by Ooredoo across all its segments.
The "Elected Customer Service of the Year" (ESCDA) label is an international reference in terms of evaluating service quality. Based exclusively on mystery customer tests carried out according to a rigorous, independent, and identical protocol for all market players, ESCDA measures the real performance of customer services on key criteria such as accessibility, responsiveness, quality of responses, and human relationship. This system guarantees an objective evaluation, based on the experience lived by customers.
Commenting on this new distinction, Mansoor Rashid Al-Khater, CEO of Ooredoo Tunisie, stated: "Being elected Customer Service of the Year for the seventh consecutive time is a strong recognition, as it comes directly from the real experience of our customers. It reflects the remarkable commitment of our teams, their sense of responsibility, and their constant willingness to offer a quality experience, based on trust, proximity, and excellence. At Ooredoo, we consider this distinction not as an achievement, but as an additional motivation to continue raising our standards and anticipating our customers' expectations."
Beyond the trophy, this award confirms the relevance of Ooredoo's investments in its talents, digital tools, and continuous improvement of its customer journeys. It also translates the daily mobilization of women and men committed to offering a smooth, human, and performing experience, serving both individuals and businesses.
With this seventh consecration, Ooredoo reaffirms its ambition: to make service quality a sustainable pillar of its relationship with its customers and a key lever for creating long-term value.
