But, in the End, How Should We Deal with These Internet Providers?
The Press — There are those who do their job in an acceptable manner, but those who do it poorly cause harm to a clientele that no longer knows which way to turn. Is there an authority that controls their interactions with their customers? When there is a dispute, who should we turn to? No one knows, and agencies like general management are acting on their own. And, as it happens, it's always the customer who is wrong, knows nothing, and has no rights. Successive outages? It's the "others" who are responsible. The agents, men or women on site, give the impression of defending you and, confident in themselves, they will assure you in a conciliatory tone, "we will contact you within forty-eight hours and your problem will be resolved. Just be attentive to your phone." Reassured, you return home and for forty-eight hours, you won't take your eyes off your phone. In vain. You return to find out what's going on. And you'll learn that X or Y is installing fiber optic cables and that there are inevitably outages. True or false, you're forced to accept this response and return home with another appointment. Without fail. The next thing you know, there are protests and people coming to blows, with insults flying back and forth. It's a shame. And no one to defend the customer who receives their bill even though they haven't consumed anything. And it's the customer, as always, who is wrong. This must stop, and the contract binding the two parties with the customer, hands and feet tied, should no longer be for a year and should be cancellable in case of problems or dissatisfaction with the services. In the contracts, everything is provided to sanction the faulty customer. Nothing to compensate the customer. Moreover, why impose a minimum duration of one year? It's a service, after all, and since there are those, for example, who contract internet for the summer season, it should be absolutely necessary to adapt and be understanding, rather than clinging to the contract and demanding payment for a product that hasn't been consumed, while refusing to suspend the line for a determined period upon presentation of a justification. There is still justice in this country, and there are officials who could look into this problem in the absence of an organization capable of defending the consumer.
