Digitalization Still Lagging Behind
The Press—In Gafsa, the back-to-school season and university semester have exposed the limitations of administrative services. Endless lines, slow procedures, and chaos at the counters contrast with the promises made about digitalization, which remains too timid in the region.
During this period of back-to-school and university semester, the endless lines in front of post offices, banks, and especially the town hall, reflect a bitter reality: the slowness and heaviness of administrative services. In a city where citizens' patience seems to be the first rule to observe, the massive gathering in front of the counters has become a daily scene.
While the world is moving rapidly towards digitalization, Gafsa is still struggling to keep up with this pace. Administrative procedures remain, for many, synonymous with travel, waiting, and complex procedures. Online services are rare or ineffective, leaving citizens dependent on a traditional system that shows its limits every time there is an event.
The problem does not lie solely in the structural slowness. The lack of civicism and discipline of some users exacerbates the disorder. Between poorly organized lines, uncontrolled impatience, and inappropriate behavior, the quest for a simple document sometimes becomes a real obstacle course.
The digitalization process is disappointing in the face of administrative congestion, and the back-to-school season and university semester reveal flaws. Citizens' patience is being tested by administrative slowness. The challenge of modernizing public services can no longer wait.
This observation, noted by many citizens, relaunches the debate on the urgency of effective and efficient digitalization of public services. More than a modernization, it is a necessity to alleviate the pressure on the counters, ensure a smooth service, and offer the inhabitants of Gafsa an administration that meets the requirements of our time.
